A chatbot is not a new invention; the first-ever was developed in the year 1966. This novel device that started a revolution was first designed at MIT and they called it ELIZA.
Nowadays, building a bot is everybody’s dream. But what confuses the most of you is either to develop a voicebot or a chatbot. This brings you to this discussion of chatbots vs voicebots.
Undoubtedly, there is so much that you can achieve with this tech. They add extreme value for customer services, marketing, sales, or act as virtual assistants. Most of you have the tech deployed to communicate and create an engagement with the users in a unique way.
“If you picture the journey of chatbots from the 1960s to now, you can see that what was once a fantasy of being able to communicate with a nonliving virtual being is now part of our everyday lives.”Rashid Khan (Build Better Chatbots)
A Sudden Change in the Communication
How about we tell you that 50% of your customers no longer bother if they are talking to a human or a bot? Here is how it happened.
A 24/7 maintained interaction with consumers was a daunting task to accomplish. Chatbots have tremendously filled that communication gap by providing prompt assistance. It is believed that Artificial Intelligence will maintain this reputation. And by 2035, productivity will be increased by 40% or more.
In chatbot vs voicebot, both are epic and have greatly induced a feeling of satisfaction among the customers. As they are the two of the biggest trends, let’s have a brief understanding of chatbots and voicebots.
What is Voicebot?
Just as the name describes, a voice-based interaction happens when a text is converted into a voice format. A machine called TTS (text to speech) is used to accomplish this task of transmuting a text into a voice.
So incredible it is to know that these bots are trained to comprehend the entire speech humanly. You must have had an encounter with such bots, e.g., if you listened to an IVR, chatbot this is the most common form of it and self-service is another example.
If you refer to the above example, the tech already had your information stored. So, you spent none of your time giving your card or other personal information. That is how it saves your time.
It is programmed beforehand to answer your query and learn to behave more humanly by storing the information being provided.
You would notice that it’s most widely used in sales and marketing, booking appointments, paying a debt just like above, receiving a complaint, and in several other forms.
What is Chatbot?
A text-based chatbot interacts through messages or a text format. The text or message format can have videos, or images as well.
They respond instantaneously, gather feedback from you efficiently, and keep you engaged by fulfilling your requests. Though the tech is quite common, but it is mainly being used by large businesses to handle their customer services. Also, social media is being managed well by using chatbots. The Multi SMS Sender (MSS) service is utilized by using chatbots. Other than this, emails, messaging apps, and so much more is achieved via this AI technology.
The chatbot can also be easily integrated on your sites as messaging applications (Facebook messenger, WhatsApp, WeChat, Slack, etc.), mobile apps, and kiosks.
Chatbot Vs. Voicebot
Let’s discuss the general differences between a chatbot and a voicebot.
A chatbot is easy to deploy and use because if you have to access it on your phones, you can easily do that. But if your phone or desktop computer does not have a voicebot set in place, then you cannot start a conversation.
Chatbots that are used to text, have become a perfect fit for businesses, whereas voicebots are more fitted to interact with people on a bigger scale. Because in the end, user experience is the key to every success.
Many believe that voicebots are the future of customer experience. We have virtual assistants that are quick on the uptake, regardless of voice or text. But there are voice-based platforms, for example, Google Virtual Assistant, smarter earphones, and watches that speed up the voice trend.
From the above discussion of chatbot vs voicebot, it is fair to presume that the will for voicebot would be the next big revolution on the list of AI-influenced interactions. That being said, would you prefer voicebots over chatbots?
If you’re still confused between chatbot vs voicebot, ask yourself these questions:
- Who is your potential audience?
- What are the objectives of your audience?
- What are the objectives of your business?
- Where do those objectives bisect?
In this combat of chatbot vs voicebot, many companies find chatbots better than voicebots. And some say that voice is all the rage. But once you find answers to the above-given questions, you can choose the most suitable bot type for your businesses.
The best part is, we can help you with that. Either you wish to go for a chatbot or a voicebot, we can work on its development together.