Client Relations and Services Manager
The Manager of Client Relations and Services is responsible for ensuring seamless communication between Heads of Departments (HODs) and sales clients. This role plays a crucial part in overseeing the client engagement process, ensuring smooth operations, and resolving issues in a timely manner. Additionally, the manager will coordinate communication with international teams to maintain consistent service delivery across all regions.
Location: Lahore
Experience: Min. 5 Years
Responsibilities:
• Serve as the primary point of contact between HODs and sales clients.
• Ensure clear and effective communication to manage client expectations.
• Oversee and streamline processes to ensure smooth client engagement.
• Address and resolve client concerns promptly, coordinating with relevant departments.
• Facilitate communication and collaboration with international teams to ensure uniform service delivery.
• Monitor and report on client satisfaction, identifying areas for improvement.
• Support the sales team in client-related matters to drive business growth.
Qualifications:
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. A master’s degree is a plus.
• Minimum of 5 years of experience in client relations, account management, or customer service, preferably in a B2B environment.
• Strong interpersonal and communication skills, with the ability to manage multiple stakeholders.
• Proven ability to manage complex client relationships and resolve issues effectively.
• Experience working with international teams and managing cross-cultural communication.
• Strong organizational skills with the ability to streamline processes and improve efficiency.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Willingness to travel as needed to meet with clients and international teams.
